We want you to be happy with your purchase from Upettools! Notify us within 30 days of receiving your part if you experience any problems with it. Please contact our customer service department for a return authorization before returning anything to us. Once you receive a Return Authorization number, you have another 7 days to arrange a return for the item to us.
Unconditional acceptance of return time - within 14 days from receipt of the goods by the consumer.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Lifetime Warranty Policy
Bronze, Silver & Gold members are eligible for a lifetime warranty on parts unless otherwise excluded on this warranty page or explicitly on the product page.
All other policies in the Standard Warranty Policy apply.
Standard Warranty Policy
Standard members are eligible for a twelve (12) month warranty on parts unless otherwise excluded on this warranty page or explicitly on the product page.
All defective merchandise, unless otherwise indicated on this warranty page or explicitly on the product page, may be returned for a replacement. Customer is responsible for properly packing return merchandise to ensure it is not damaged in transit. Return merchandise that is physically damaged in transit will not be eligible for a replacement or a refund.
Physical damage is not covered by this warranty.
Upettools.com is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.
The warranty provided does not apply to a part if damaged in any way by improper use, abuse, neglect, careless handling, or improper installation.
Batteries only have a six (6) month warranty.
Discontinued items must be returned based on our Return Policy listed below.
A return merchandise authorization number (RMA#) is required for all warranty replacements.
Tools and other brand accessories are not apply to our Warranty Policy. Please refer to manufacturers warranty information.
As long as you bought a product from our website,you are obligated to enjoy our toughtful service.If you have any problems,do not hesitate to contact our service team.We will try our best to solve your problems.